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AITA for expecting a full refund from our wedding photographer?

by Ankit
November 25, 2025
in Aita
Reading Time: 6 mins read
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AITA for expecting a full refund (rather than the 90{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} one offered) from our wedding photographer?

My wife and I hired a photographer for our wedding...

Fairly recently I was contacted by the photographer, apologizing profusely,...

I snooped on his social media profiles to double-check that...

He also posted that he has homeowner's insurance that will...

Still a pretty shitty situation, though. Here's the catch,

though: he's only offering us a 90{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} refund ($1800) instead...

He says the differential is due to the "huge amount...

" So that's $200 we're out. I'm not trying to...

but while I think it's all well and good he...

and I don't see why we owe him anything. It's...

maybe he could have saved an extra hard drive somewhere...

I've demanded the full refund, and he's stood very firm...

I am prepared to take him to small claims or...

What do you think of this story?





HERE’S HOW REDDIT BLEW UP AFTER HEARING THIS – PEOPLE COULDN’T BELIEVE IT.

poeadam NTA It's on him that he didn't upload the...

absolutely should have done. I'm so sorry you aren't getting...

Obviously it is terrible his house burned down and tbh...

GlorySB**ch A 90{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} refund isn't generous when

0{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} of the product was provided.

BellaBlue06 I think it's more than reasonable for him to...

driving to and from the wedding. He still did the...

YTA You got a refund for getting no photos.

He is being generous and only taking $200 off for...

cla*s="comment_author">HGwarrior: NTA - this is what his insurance is for....

More than tough.

But his home insurance would hopefully cover his life needs...

he needs to provide you and others.

Kari-kateora I mean $200 isn't much in the scheme of...

A fire is force majeure. In legal terms, he has...

This means he is absolved of having to make reparations...

epicdukmasta What happens in this case is that both parties...

I feel the pain on both sides here. Its hard...

Its also hard to work on something like that for...

and you just want your money's worth. With intellectual property,...

birdlawprofessor NTA. It might be a bit different if he...

but if he is literally giving you nothing, then that's...

If the delivery guy drops the pizza on the sidewalk...

The value of the lost photos should be claimable on...

Nachos-nocheese INFO - what does your contract say?

scorcherchar NTA - you paid for a service and he...

You got 0{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} of the photos not

10{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} so you should get a

100{39ca6eb452c0ce4419cd73a8f3bd18a23fe95ab4febb092bc2ab1b542eeea82f} refund.

njbella The fire is unfortunate but the cost should be...

I'm sorry for his situation, but offering you less than...

He cannot expect clients to pay for editing time on...

Congratulations on your wedding and I hope your guests were...

Edit to add: I wouldn't pursue a claim against him...

After reading through the Reddit comments, it’s clear that many sympathize with the photographer’s unfortunate situation but also feel that the couple deserves a full refund since they never received the final product. Most commenters agree that while the photographer’s time and effort are valuable, the contract likely hinged on delivering photos, which he cannot provide. Several suggest that the couple could accept the partial refund but still negotiate for the full amount or seek small claims court if necessary.

In my opinion, this is a tough spot for both parties. The photographer genuinely suffered a devastating loss, and it’s understandable he wants compensation for his work. However, from the couple’s perspective, paying $2000 for no photos feels unfair. Ideally, both sides find a middle ground—perhaps a full refund could be issued once insurance claims are settled or some alternative compensation offered. Ultimately, clear communication and empathy on both ends will be key in resolving this fairly.

Ankit

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